Case Study: MCLEOD MOTORS

Case Study: MCLEOD MOTORS

The Challenge ‘I’ve been doing this for thirty-eight years. You know nothing about my industry. What could you possibly teach me?’ I’m standing with Malcolm McLeod in his automotive dealership. He’s Whyalla’s Toyota, Nissan and Mitsubishi dealer. His immaculate...
Case Study : MONARCH PHARMACIES

Case Study : MONARCH PHARMACIES

The Challenge Whyalla, on the western side of Spencer Gulf, has seen plenty of ups and downs over John Cagney’s lifetime. He owns three pharmacies in the Steel City, and is deeply invested in his community. John came to me with two big problems: He sensed that he and...